Radcliffe Function Room Decorated For A Wedding

Are you made of the right stuff? Passion, Empathy, Trust, Collaboration, Drive

Event Experience Executive


Event Experience Executive


About The Role

To be responsible for event and group reservations at Rudding Park, including bookings for meetings, events, golf, spa and weddings, concentrating on maximising revenue for all areas through upselling and cross selling. To achieve and exceed all set service level agreements, key performance indicators and guest expectations

Key Responsibilities and Accountabilities:

  • Ensure all booking details are correctly completed for events, rooms, golf, holiday park, spa and restaurants including but not exclusive to, profiles, market segment, source of enquiry, rates, payments and sales pipeline (traces)
  • Handle and convert telephone, email and face to face enquiries to exceed service level agreements
  • Effective and timely performance of individual sales pipeline
  • Maximise occupancy and revenue for all revenue streams by upselling and cross selling in line with pricing strategies so to exceed key performance drivers i.e. conversion rate, budgeted room hire, meetings and events food and beverage, average room rate, occupancy
  • Demonstrate high quality guest care to exceed service requirements
  • Assist with the daily running of the Event Experience Team to ensure all work is completed within agreed service level agreements
  • Ensure booking confirmations and payments are issued and followed up within the agreed service level agreement
  • Ensure the office is always kept clean and tidy
  • To attend all meetings and training sessions when requested
  • Any other duties as requested by the Event Experience Manager, Assistant and Team Leaders
  • Be able to work as part of a team and also individually

A bit about you:

  • Driven to exceed sales targets
  • Resilient, determined and ambitious with a strong desire to succeed
  • Passion to take real accountability for your goals
  • Care for colleagues and guests alike
  • Ability to negotiate and convert enquiries to bookings
  • Great guest rapport, and excellent communication skills both written and verbal
  • 1-2 years’ experience in the hospitality and tourism industry  

A career in hospitality just got more appealing
We understand hospitality can involve anti–social hours. All contracted staff who earn less than £35,000 full time annual salary, working Sunday – Thursday from 7pm – 5am, Saturday and Sunday from 5am – 7pm and Friday and Saturday evening from 7pm – 5am can potentially earn an extra £3 per hour!

We also pay a starting salary of £10.50 for contracted staff which is above the National Living Wage.

Plus, we recognise everyone plays their part to provide amazing service. That is why, on top of your salary you can earn up to £1,000 service charge per quarter (based on eligibility)