COVID-19 POLICY


Health and safety is our priority and we have put measures in place so you can stay with confidence. As the Coronavirus outbreak comes under control, certain measures may be reduced, amended or eliminated.

To facilitate social distancing please be aware, we have reduced availability for the foreseeable future. Outlined below is our Covid-19 Policy along with details of the experiences that will open and how to book.

I would like to thank all our 'Rudding Park Friends' who have been so supportive over the last few months. We have missed you and are looking forward to welcoming you back with a smile, if not a handshake!

Peter Banks
Managing Director

Experiences and How to Book

To facilitate social distancing please be aware, we have reduced availability for the foreseeable future. The following experiences will be open to residents and non-residents and pre-booking is esential.

Hotel and Luxury Lodges
Escape overnight or perhaps enjoy a longer staycation
Enquire or Book online

Clocktower
Breakfast (residents only)
Lunch, Afternoon Tea, Dinner
To book email reservations@ruddingpark.com

Golf
18 Hole Hawtree Course, 6 Hole Repton Short Course
Driving Range
Enquire or book a tee time online

Friday 24 July - Horto Restaurant will re-open for Dinner
Watch this space for more information and how to book

Spa
Following the most recent Government announcement, we are reviewing the full guidelines and will confirm the date for re-opening shortly. Watch this space.

Last updated Friday 10 July 2020 and subject to change based on Government guidelines.

Keeping our Team Safe

Health and safety is our priority and we have put the following measures in place so you can stay with confidence. As the Coronavirus outbreak comes under control, certain measures may be reduced, amended or eliminated.

  • All team members will undergo a Health and Safety Covid-19 Secure training program prior to returning to work, to educate them in strict hygiene protocols whilst remaining able to deliver our usual high standards of service. This also applies to any partners we work with who provide services such as Golf Professionals and Westrow Hair Studio.
  • 1m+ social distancing to be observed wherever possible
  • Enhanced cleaning programme throughout all ‘back of house’ areas, including all touch points such as door handles, handrails, and lifts.
  • Hand sanitising stations will be available for the team.
  • PPE (face coverings, disposal gloves, aprons, wipes, screens) available for all staff.  Face coverings will be worn by all members of the Rudding Park team in public areas.  
  • Daily temperature checks on arrival. Any member of the team with a temperature of 37.8C or greater will be asked to wait in their car or a private room for 30 minutes before having a second temperature check. If their temperature is still 37.8C they will need to call the NHS 111 Coronavirus and follow advice.
  • Teams will have staggered arrival and departure times and wherever possible, members of the team will be able to work from home
  • We will encourage increasing the frequency of hand washing or hand sanitising and surface cleaning (including disinfection of high footfall areas or common touchpoints and toilet/restrooms).
  • The time of any activity where social distancing cannot be maintained will be kept as short as possible.
  • Back-to-back or side-to-side working will be introduced (rather than face-to-face) and the use of screens or barriers to separate people from each other whenever possible.
  • ‘Fixed teams or partnering’ to be used where possible (so each person works with only a few others)
  • Staff Canteen will be adapted to minimise groups of people and allocated times will be set
  • Internal meetings to be carried out remotely where possible, and social distancing observed if meetings take place in person and training will be carried out remotely where possible.
  • A one-way system will be implemented back of house to prevent staff crossing, where possible.
  • We will create an internal ‘Whistle blow’ Covid-19 system so the team  can raise any concerns
  • Dirty laundry will be separated from clean laundry so that there is no cross contamination
  • A Covid-19 Champion has been appointed to ensure all procedures are being observed.

Last updated Friday 10 July 2020 and subject to change based on Government guidelines.

Keeping Guests Safe

The following measures apply throughout Rudding Park 

SOCIAL DISTANCING

  • 1m+ social distancing to be observed, wherever possible.

HEALTH AND HYGIENE

  • Contactless temperature checks on arrival.  Anyone with a temperature of 37.8C or greater will be asked to wait in their car for 30 minutes before having a second temperature check. If their temperature is still 37.8C or greater they will need to call the NHS 111 Coronavirus and follow advice.
  • Rooms will be subject to frequent antiviral ‘fogging’ and windows opened to assist with ventilation, wherever possible
  • Hand sanitising stations will be available for guests to help themselves.
  • Enhanced cleaning schedule, including all touch points such as door handles, handrails and lifts.
  • Hotel residents will receive Rudding Park face coverings in their room, should they choose to wear them.
  • Gloves and wipes will be available for all guests on request.

PAYMENTS

  • To minimise physical contact the use of cash is discouraged. Payments should ideally be made by card/contactless with pre-payment prior to arrival, wherever possible.

PUBLIC AREAS

  • Furniture will be rearranged to observe social distancing.
  • All printed material and cushions will be removed to reduce touch points
  • Guests will be encouraged to use the stairs wherever possible, and lifts will be available on request only.
  • All windows will be opened frequently to increase ventilation
  • Rather than use the public ladies and gents, hotel residents will be asked to use the facilities in their room.

TRACK AND TRACE

  • As per Government guidelines, we need to collect some basic contact details for guests if, for some reason, they have not already provided this as part of their reservation. The Track and Trace initiative allows local NHS and public health professionals to follow up with guests if necessary. We only need contact details for one person in each group. We have to keep these details for 21 days and they will then be destroyed.

For specific measures relating to bedroom and suites, restaurants, golf and events, please see below

If you would like a copy of our risk assessments, please email kate.robey@ruddingpark.com
Last updated Friday 10 July 2020 and subject to change based on Government guidelines.

Hotel

Health and safety is our priority and we have put the following measures in place so you can stay with confidence. As the Coronavirus outbreak comes under control, certain measures may be reduced, amended or eliminated.

  • Contactless check-in
    Our Guest Experience team like to greet guests on arrival. However, we appreciate times have changed so whilst we still offer that personal level of service, as part of our contactless check-in process guests will receive a pre-arrival email to ask additional question so we can tailor our service accordingly. 

  • Check-in time
    Hotel residents can check-in from 4pm. We will contact guests to ask for their estimated arrival time.  This will allow us to show guests straight to their room.

  • Car registration recognition
    This will allow us to provide a smooth efficient welcome.

  • Contactless check-out
    Guests will receive an electronic copy of their bill to check on the morning of departure, approve their bill the click of a button and automatically check-out. If guests have any queries regarding their bill, they can contact the Guest Experience Team and discuss their bill before departing.

  • 11am Check-out
    We politely request guests follow the check-out time, as our Housekeeping team will need access from 11am so they can clean the room to our Covid-19 Policy hygiene standards.

  • Rudding Park App
    The App will allow hotel residents to enjoy a seamless contactless experience with hotel information at their fingertips. Features include ordering room service and the ability to send requests to our Guest Experience Team during their stay. Notifications of offers and preferential rates will also be available exclusively to guests who download the App.

Last updated Friday 10 July 2020 and subject to change based on Government guidelines.

Bedrooms and Suites

Health and safety is our priority and we have put the following measures in place so you can stay with confidence. As the Coronavirus outbreak comes under control, certain measures may be reduced, amended or eliminated.

  • All rooms and suites will be subject to frequent antiviral ‘fogging’ and windows opened to assist with ventilation.
  • Where possible, we will leave rooms unoccupied between guest stays so the room can ‘rest’.
  • A Rudding Park face covering, will be placed in each guest room, should you choose to wear one.
  • All rooms and suites will be cleaned based on our ‘Clean Room 10 Mark Assurance’ which includes; door handles, light switches, remote and A/C controls, draws, taps, bathroom amenities, safe, telephone, iron, kettle, tea and coffee facilities.
  • All bathroom toiletries are for individual use and will be changed and disinfected between stays. 
  • All laundry is washed at a temperature which guarantees elimination of any potential trace of Covid-19 and the laundry trollies will be disinfected regularly.
  • The guest laundry service will not be available.
  • Turndown and servicing the room will only be available for guests staying two or more nights and is on a request basis only.  If Housekeeping do need to enter the room, they will wear a face covering and disposable gloves. 
  • All printed material, pens, mini bar items, menus, cushions and bed throws will be removed to reduce touch points.
  • Room service and mini bar items will be available on request through the new Rudding Park App. There may be a wait of up to 30 minutes from the point of the request.
  • All glassware and crockery will be changed between guests.

Last updated Friday 19 July 2020 and subject to change based on Government guidelines.

Restaurants

Health and safety is our priority and we have put the following measures in place so you can stay or visit with confidence. As the Coronavirus outbreak comes under control, certain measures may be reduced, amended or eliminated.

  • Social distancing of 2m will be in place.
  • Any dining experiences must be pre-booked. To ensure we can effectively manage social distancing for all our guests, we politely request prompt arrival.
  • Where possible the same table will be allocated to guests for their entire stay.
  • Face coverings will be worn by all staff where social distancing is not possible.
  • Guests will be asked if they are happy for staff to serve them directly at their table. If not, their order will be placed on a trolley, wheeled to their table and the member of staff will stand back to allow the guests to pick up their own food.
  • The breakfast buffet will be replaced with a ‘continental trolley’. This will be wheeled to the table so guests can select from individually wrapped or bottled items. Cooked breakfasts will be ordered as normal.
  • Room service and mini bar items will be available on request through the Rudding Park App. There may be a wait of up to 30 minutes from the point of the request.
  • Staff will not remove guests’ coats and belongings.
  • All service will be table service, and guests must not approach the bar.
  • The number of guests allowed at a table will be based on Government guidelines.
  • Disposable paper napkins will be used. Straws and stirrers will be removed.
  • All condiments will be sealed.
  • Where possible, and subject to availability, we will serve guests on the south-facing terrace at Clocktower.
  • Windows will be opened to increase ventilation in the restaurants.
  • As per Government guidelines, we will need to collect some basic contact details for guests if, for some reason, they have not already provided this as part of their reservation. The Track and Trace initiative allows local NHS and public health professionals to follow up with guests if necessary. We only need one contact name and phone number for each group. We have to keep these details for 21 days and they will then be destroyed. The person making the reservation will need to keep the contact details of those dining for 21 days after dining. Based on Government guidelines, this is mandatory under the test-and-trace system.

Last updated Friday 10 July 2020 and subject to change based on Government guidelines.

Events of up to 30 people

Health and safety is our priority and we have put the following measures in place so you can host an event with confidence. As the Coronavirus outbreak comes under control, certain measures may be reduced, amended or eliminated.

  • Based on Government guidelines weddings can take place with up to 30 guests.

Last updated Monday 29 June 2020 and subject to change based on Government guidelines.

Golf

Health and safety is our priority and we have put the following measures in place so you can get on course with confidence. As the Coronavirus outbreak comes under control, certain measures may be reduced, amended or eliminated.

Who can Play?
Up to four golfers from four separate households may play together in one single group. Social distancing must be observed. 

Members: to ensure as many can play as possible we are now encouraging three or four ball play only. When booking your tee time, please ring your fellow members and try to make up a three or four ball. We will also try to help by pairing members up. This will hopefully ensure we have tee times for everyone.  If we can get the majority of play in three or four balls it will also ensure speed of play is consistent - nothing is more frustrating than being the two ball behind a four ball and having to wait on every shot!

Visitors: Visitor tee off times are from 12.30pm on the 18 Hole Hawtree Course and 7am on the Repton Short Course, subject to availability.

Course Facilities and Set Up

Course Condition
During lockdown The R&A, BIGGA and the GCMA agreed with the UK Government what work was permissible. The guidance limited activities to only minimum 'essential work' and the limitations imposed made retention of the full complement of greens staff unrealistic.  As such we have been working with a skeleton staff so some areas of the course may not have been maintained to their usual high standard.  We hope you understand given the exceptional circumstances.

  • On-Course Items
    Course ‘furniture’ has been removed or covered up where necessary, except stakes defining areas of the course which are treated as immovable obstructions
  • Hole and Flagstick
    Do not remove the flag sticks, use the new Ball Pick Up device with your putter head
  • Driving Range                                                                      
    Accessible through the external blue gate.
    The bays offer of space so you can observe social distancing and the use of bays with power tees limits the need for any physical contact.
    A social distancing queuing system is in place to obtain baskets of balls which are cleaned and sanitised between use.
  • Practice Areas at Golf Academy
    May be used on a ‘one off, one on’ basis.

BEFORE THE ROUND

Bookings

  • Due to the limited tee off times we have dropped the booking window to 10 days for members and 7 days for visitors to operate a system that is as fair as possible.
  • 9-minute intervals between tee times.

Arrival and Waiting to Play

  • From 4 July there will be limited seating in the Clubhouse and we will encourage guests to sit 'socially distanced' outside.
  • Clubhouse toilets will be open with controlled use.
  • You should not arrive until 10 minutes before your tee time.
  • Trolley and buggies will be available for hire and safe sanitising practices are being followed

FOOD AND DRINK

  • A limited food and drink menu will be available and guests will be encouraged to sit 'socially distanced' outside.

DURING THE ROUND ‘Play Safe, Stay Safe’

  • Teeing Areas
    Stay more than two metres apart when walking to the ball, searching for a ball and playing shots.
  • Bunkers
    Please make your best efforts to smooth the sand using your club and/or feet.
  • Putting Green
    Keep 1 metre apart on the putting greens.

TRACK AND TRACE

  • As per Government guidelines, we will need to collect some basic contact details for guests if, for some reason, they have not already provided this as part of their reservation. The Track and Trace initiative allows local NHS and public health professionals to follow up with guests if necessary. We only need one contact name and phone number for each group. We have to keep these details for 21 days and they will then be destroyed. The person making the reservation will need to keep the contact details of those they are playing with for 21 days. Based on Government guidelines, this is mandatory under the test-and-trace system.

Last updated Friday 3 July 2020 and subject to change based on Government guidelines.

Spa

FOLLOWING THE MOST RECENT GOVERNMENT ANNOUNCEMENT, WE ARE REVIEWING THE GUIDELINES AND WILL CONFIRM THE SPA'S OPEN DATE SHORTLY

We have introduced the following measures, so guests can visit Rudding Park Spa with confidence.

Social Distancing

  • Social distancing to be observed wherever possible
  • To facilitate social distancing we have reduced capacities in The Spa.
  • The members’ gym will be limited to access to one per 45 minutes, bookable in advance with cleaning and sanitisation between each use of the space.  We ask all our gym members to arrive ready in gym attire.
  • We will be using an alternative prayer greeting in place of our usual smile!

Health and Hygiene

  • Daily deep cleaning prior to re-opening with enhanced cleaning throughout, including all touch points such as door handles, lift buttons, handrails and lockers.
  • Face coverings will be available for all guests on request.
  • Screens on reception desks, manicure and pedicure stations.
  • All linen is purchased new and as always, we will be diligent in changing towels after each treatment
  • Laundry washed at a minimum of 60 degrees and film wrapped for hygiene unless in use.
  • Guests to keep their towel and robe with them whilst in The Spa
  • All reading material will be removed from public spaces to limit touch points.
  • Our shower facilities will be limited during the first phase of re-opening, as per government guidelines. Please arrive as dressed as possible for your spa experience – this is necessary to reduce excess time spent in the changing room.
  • Where possible please shower at home after your visit.
  • The Sauna and Steam rooms will remain closed until further guidelines are released.

Treatment Rooms

  • Our treatment rooms and all trolley bottles, treatment beds, showers and equipment will be sanitised and cleaned after each treatment and deep cleaned upon opening and closing.
  • Treatments have been adapted to ensure both guest and therapist safety. Please be aware therapists may be wearing personal protective equipment for your treatment.

Payment

  • To minimise physical contact cash is no longer accepted. We require pre-payment or payment to a pre-registered account for all bookings to minimise contact transactions, we will charge any outstanding balances upon departure to the card used to make the initial booking.
  • We will be implementing a staggered arrival system for spa day arrivals and treatment arrivals, to reduce footfall in our reception and changing areas.
  • We will be taking pre arrival paperwork for all spa day bookings and pre-orders for all table reservations, one of the team will contact our guests prior to arrival to ensure we have everything in place for smooth running of the day.
  • We will be introducing a booking system for all guests, including members, so we can manage the number of guests in The Spa any one time.
  • We have replaced any touch button door entry system with contactless movement sensor pads.

Last updated Friday 10 July