Covid-19 A message from our MD, Peter Banks

 

Last updated 3 April 2020

Following the government's most recent announcement, we have now sadly had to temporarily close the Hotel, Spa and Golf and part of the Holiday Park. We find ourselves in unprecedented territory but we must all follow the advice of the Government and World Health Organisation to help prevent the spread of the virus.

Existing and New Bookings
Due to the temporary closure, phone lines and emails are no longer in operation, with the exception of reservations@ruddingpark.com which should be used if you have a query regarding an existing or new booking. Please note, until we re-open, emails to other addresses and voicemails will not be followed up. Thank you for your patience and understanding. 

Cancellation Policy
Our cancellation policy has been amended in light of the situation and is detailed below.

Holiday Park
Luxury lodges, lodges and statics will remain open for owners who are already on site, although none of the facilities are available such as toilet blocks, playgrounds and Deer House.  The government's advice is that you must remain here for 12 weeks. We are discouraging casual visits to your lodge to help the government in reducing unnecessary travel.

If you are a Seasonal Tourer and currently in your caravan and on site, based on government advice, you must remain here for 12 weeks or go home.

We will continue to communicate using social media so please make sure you are following us.

I would like to take this opportunity to thank our guests for being so understanding.  We have been overwhelmed with messages of support, all of which are very much appreciated by the whole team.

We hope to welcome you back to Rudding Park in the not too distant future and extend our Yorkshire hospitality once again.

In the meantime, stay home, save lives.

Peter Banks
Managing Director

 

 

Cancellations

Individual accommodation, spa and golf bookings:
For existing bookings taking place between now and the end of June, we can transfer your reservation to another date before Thursday 10 December 2020, along with any pre-payments held as credit.

Group accommodation, spa, golf and event bookings:
For events taking place between now and the end of June, we can transfer your booking to another date before Thursday 10 December 2020, along with any pre-payments held as credit.

Key Workers
Special conditions are being offered to key workers supporting the UK through this crisis.  Individual key workers and organisations within key fields of support (as identified by the government) can transfer their booking to another date before Thursday 14 December 2021.  You will need to provide your PAYE number, which can be found on your payslip.

Rudding Park Gift Vouchers
The redemption period for Rudding Park gift vouchers due to expire before the end of June, will be extended to Thursday 10 December 2020. Please have your voucher number/s to hand and email reservations@ruddingpark.com to request an extension.