FAQ's

We have compiled a list of the most frequently asked questions which we hope will help you plan ahead

Hotel

What time is check-in and check-out?
Check-in is from 3pm and check-out prior to 11am.

Can we arrange an early check-in and check-out?
Unfortunately not, however, we can register your arrival and look after your luggage until you room becomes available.

Can we arrange a late check-out?
No, but we recommend asking at reception on arrival and the team can have a look for you.

What time is breakfast served?
7am - 10am Monday - Friday and 7.30am -10am Saturday, Sunday and Bank Holidays

What time is dinner served?
Clocktower Brasserie 6pm -10pm Horto Restaurant 7.30pm -8.30pm.

Why are my dinner/breakfast times different to what I booked online?
You are able to request times during the booking process, however these are requests.

How much allowance do you receive towards your evening meal?
Guests whose experience includes dinner have an allowance of £43 per person.

Is there a charge for a cot or extra bed to be placed in the room?
There is no charge for a cot.  There is a £45 charge for an additional bed.

Can you upgrade to a terrace or balcony?
Yes, subject to availability the cost for an update to a terrace or balcony is it £55 subject to availability.

Do you have accessible bedrooms in the hotel?
We have one fully accessible bedroom and one that is semi accessible.  We understand every guest has different needs and we are committed to ensuring our facilities are accessible for all. Discover more about our award-winning commitment to accessibility here

I am staying in the hotel can I take the children swimming?
We have daily splash times in the indoor swimming pool in The Spa at 9.30am - 10.30am and 4.30pm - 6pm. Children under 16 must be accompanied by an adult.

Is there a car parking?
There is plenty of complimentary car parking outside the hotel, spa and golf offering convenience for all.
Please note that vehicles and their contents are left entirely at owners at risk.

How far is it to the airport from your hotel?
Leeds Bradford Airport is 12 miles away from Rudding Park

Which is the nearest train station to you?
Pannal Railway Station is 2.6 miles and Harrogate Railway Station is 3.5 miles away from Rudding Park.

Do you provide a shuttle service??
Unfortunately not, however, Blueline Taxis are based in Harrogate and can be called on 01423 530830.

Can you recommend a taxi firm?
Blueline Taxis are based in Harrogate and can be called on 01423 530830.  If you’ve not pre-booked, they can usually get a car to Rudding Park in 10 – 15 minutes.

Do you have electric car charging points and is there are cost to use them?
Yes, we have a number of electric car charging points which are free to use.

Can you recommend a florist?
Yes, Flowers By Colette are based at Rudding Park and would be delighted to help.

Can you recommend a company for balloons?
Party Fever based in Harrogate.

Do you offer a babysitting a baby listening service?
Unfortunately not, however we can recommend A Little Something Extra

Can you recommend some local attractions?
Absolutely! Harrogate's attractions pay tribute to its spa town heritage and beautiful parklands. Nidderdale AONB is within the Harrogate district and just beyond lie the Yorkshire Dales. Whether you're visiting alone, as a couple or with your family, you're sure to find lots to do. Click here to explore.

Can you book the private cinema?
You can pre-book the cinema for £250 or ask on arrival or during your stay if it available for you to use.

How many people can you seat in the cinema?
There are 14 seats in the cinema and two bean bags.

What is the history of Rudding Park?
Click here to discover a brief timeline of Rudding Park since the Mackaness family acquired the estate in 1972

How do I redeem my gift voucher?
Click here for a step by step guide on how to redeem a gift voucher.

How do I purchase a gift voucher?
We have an extensive range of gift vouchers available to purchase online. Click here to start browsing.

Do you offer bespoke vouchers?
Unfortunately, we are unable to create bespoke vouchers however we have curated a selection of the most popular vouchers from spa, overnight escapes, dining and golf. We also offer a range of monetary vouchers so the recipient has the flexibility to make their own choice.

What is the Wifi speed?
The Wifi speed is 1mg download or 256k upload

Spa

I am staying in the hotel can I take the children swimming?
We have daily splash times in the indoor swimming pool at The Spa at 9.30am - 10.30am and 4.30pm - 6pm. Children under 16 must be accompanied by an adult.

What time does the Roof Top Spa Open?
7.30am - 9pm for those guests who have the Roof Top Spa included in their experience.

What age can you use the Roof Top Spa or have a treatment?
16 years +

What time should I arrive for my spa experience?
Your arrival times are detailed on your confirmation.

What time is my spa experience lunch, brunch, afternoon tea?
Restaurant reservation times are detailed on your confirmation relating.

What time is my treatment?
Treatment times are detailed on your confirmation.

What facilities are on the Roof Top Spa?
Click here to explore the Roof Top Spa

Do I have to wear swimwear in the spa?
Swimwear is required if you are using the thermal or hydrotherapy experiences.

What length is the swimming pool?
The indoor swimming pool at the spa is 17m.

Do you have lockers?
Yes, the spa has lockers and a robe, flip flops and towel are provided for use during your visit.

Do you provide robes and towels?
A robe, flip flops and towel are provided for use during your visit. If you would like a different sized robe or flip flops, you can let us know.

What is the cost to upgrade to the Roof Top Spa?
Hotel residents can upgrade to the Roof Top Spa for £40 per person for two hours and £60 per person for 4 hours, subject to availability

Is the Roof Top Spa included in our stay?
All room types have access to the indoor swimming pool, Juniper Log Sauna & Bucket shower and you can upgrade to the Roof Top Spa for a supplement subject to availability

What time does Retail Therapy open?
Retail Therapy opens 9am to 9.30pm

Can I use the pool before check-in and after check-out?
Unfortunately this is not possible. If you arrive prior to check-in and are looking for things to do you could explore the grounds, or head over to the Driving Range

How do I enquire about Spa Membership?
Click here to discover more about spa membership.

Can I cancel the rooftop spa if it is raining
The Roof Top Spa is open in all weather, so it is not possible to cancel within incurring a cancellation charge.

Can my guest join me on the Roof Top Spa without paying if they just sit/read and don’t use the facilities
unfortunately this is not possible

Is spa access included for guests staying during my wedding?
All room types have access to the indoor swimming pool, Juniper Log Sauna & Bucket shower, subject to availability, wedding guests can upgrade to the RTS for a supplement.

What time does the Gym open?
The residents’ gym opens 6.30am – 10pm

What temperature is the indoor swimming pool?
30 degrees

What temperature is the spa bath?
36 degrees

What temperature is the infinity pool?
38 degrees

Breastfeeding, can my baby come to the spa with me?
Children under 16 are not permitted into The Roof Top Spa.  We do have resident’s splash times at 8.30am - 09.30am and 4.30pm - 6pm and we can provide a quiet place for breastfeeding upon request.

Can any family come for family swim time not staying at the hotel?
No, unfortunately only residents and members are able to use splash times.

What facilities can I use being pregnant?
Swimming pool, Foot Spas, Oxygen Room, Sunlight Therapy room, Mind relax zones, Tranquillity, Cabana, Experience showers.

Can I use the gym in The Spa
Yes, the gym is available for use during your Spa Day at special request and chargeable at £10 per person. Please ask for availability upon arrival.

Weddings and Events

Can you get married in Rudding Park Chapel?
Whilst you are not able to marry in Rudding Park Chapel, it makes the perfect setting for a beautiful wedding blessing.

Do you have a reverend or clergyman you recommend?
Father Ian who conducts many of services and blessings at Rudding Park is a recommended Clergyman. Your event or wedding co-ordinator can pass on his details so you can contact him directly regarding your requirements and his availability.

How many pews are there in Rudding Park Chapel?
There are 28 pews.

How many guests can be seated at a banqueting table?
The maximum would be 12 people.

What is the size of the dancefloor?
6.4m x 5.4m 

What are the measurements of the staircase in Rudding House?
3.81m x 1.98m (to the first bend) Banister is 3.9m x 1.5m

What are the measurements of the Red Carpet?
4.15m x 1.75m

How big is the cake stand and cake table?
The stand is 35.56 cm diameter and the cake table 79.24 x 79.24cm

Can I have private dining but with the Clocktower Brasserie menu?
If you have booked the private room in Clocktower Brasserie of course.  If you are in Rudding House the banqueting menus apply.

Can the fireplaces be lit in the rooms in Rudding House?
Yes.

Can I bring my own decorations?
Yes, if there are any restrictions you will be advised by your event or wedding co-ordinator.

Can we have fireworks?
Yes you can have fireworks before 9pm. We need to put a notice in the local paper and for this there is a £150 charge.

Is there a room hire charge when dining at Rudding House?
No. Room hire is offered on a complimentary basis when taking one of our menus offered to you.

Are we allowed to bring our own Champagne and wine?
Yes, there is a corkage charge of £30 per bottle wine and £42 per bottle Champagne.

Does the menu cost include wine?
No. We have a separate wine list from which you can order.