FAQ's

We have compiled a list of the most frequently asked questions which we hope will help you plan ahead

Hotel

What time is check-in and check-out?
Check-in is from 3pm and check-out prior to 11am.

Can we arrange an early check-in and check-out?
To guarantee early arrival you would need to book the room the night prior. 

Can we arrange a late check-out in advance?
No, but subject to availability we may be able to accommodate your request on the day. 

What time is breakfast served?
7am - 10am Monday - Friday and 7.30am -10am Saturday, Sunday and Bank Holidays

What time is the last seating for dinner?
Clocktower Brasserie 6pm -8.45pm Horto Restaurant 7.30pm -8.30pm.

Why are my dinner times different to the time I request when making my booking?
Dinner times are request only and confirmed by our reservations team prior to arrival. 

How much allowance do you receive towards your evening meal?
Guests whose experience includes dinner has an allowance of £52 per person.

Is there a charge for a cot or extra bed to be placed in the room?
There is no charge for a cot.  There is a £50 charge for an additional bed, please be aware this is based on a Z Bed.

Can you upgrade to a terrace or balcony?
Yes, subject to availability the cost for an upgrade to a terrace or balcony is £55.

Do you have accessible bedrooms in the hotel?
We have one fully accessible bedroom and two semi-accessible rooms.  We understand every guest has different needs and we are committed to ensuring our facilities are accessible for all. Discover more about our award-winning commitment to accessibility here

I am staying in the hotel can I take the children swimming?
We have daily splash times in the indoor swimming pool in The Spa at 9.30am - 10.30am and 4.30pm - 6pm. Children under 16 must be accompanied by an adult.

Is there a car parking?
Yes, there is plenty of complimentary car parking. Please note vehicles and their contents are left entirely at the owners risk.

How far is it to the airport?
Leeds Bradford Airport is 12 miles away from Rudding Park

Which is the nearest train station to you?
Pannal Railway Station is 2.6 miles and Harrogate Railway Station is 3.5 miles away from Rudding Park.

Do you provide a shuttle service?
Unfortunately not, however, Blueline Taxis are based in Harrogate and can be called on 01423 530830.

Can you recommend a taxi firm?
Blueline Taxis are based in Harrogate and can be called on 01423 530830.  If you’ve not pre-booked, they can usually get a car to Rudding Park in 10 – 15 minutes.

Do you have electric car charging points and is there a cost to use them?
We have a limited number of electric car charging points which are free to use.

Can you recommend a florist?
Yes, Flowers By Colette are based at Rudding Park and would be delighted to help.

Can you recommend a company for balloons?
Party Fever based in Harrogate.

Do you offer a babysitting and baby listening service?
Unfortunately not, however we can recommend A Little Something Extra

Can you recommend some local attractions?
Absolutely! Harrogate's attractions pay tribute to its spa town heritage and beautiful parklands. Nidderdale AONB is within the Harrogate district and just beyond lie the Yorkshire Dales. Whether you're visiting alone, as a couple or with your family, you're sure to find lots to do. Click here to explore.

Can you book the private cinema?
You can pre-book the cinema for £250. Please enquire with the events team.

How many people can you seat in the cinema?
There are 14 seats in the cinema and two bean bags.

What is the history of Rudding Park?
Click here to discover a brief timeline of Rudding Park since the Mackaness family acquired the estate in 1972

How do I redeem my gift voucher?
Click here for a step by step guide on how to redeem a gift voucher.

How do I purchase a gift voucher?
We have an extensive range of gift vouchers available to purchase online. Click here to start browsing.

Do you offer bespoke vouchers?
Unfortunately, we are unable to create bespoke vouchers however we have curated a selection of the most popular vouchers from spa, overnight escapes, dining and golf. We also offer a range of monetary vouchers so the recipient has the flexibility to make their own choice.

What is the Wifi speed?
The Wifi speed is up to 10mb download and 2mb upload.

Do you offer an NHS discount?
Whilst we offered an exclusive NHS discount on our 'Time for Me' expereince over select periods, we don't have an NHS discounts running at the moment.

Spa

What time does The Spa open?
The Spa opens 6.30am - 9.30pm
For guests who have the Roof Top Spa included in their experience it opens 7.30am - 9.30pm

What time does the Gym open?
The residents’ gym opens 6.30am – 10pm.

I am staying in the hotel can I take the children swimming?
We have daily splash times in the indoor swimming pool at The Spa at 9.30am - 10.30am and 4.30pm - 6pm. Children under 16 must be accompanied by an adult. 

What age can you use the Roof Top Spa or have a treatment?
16 years +

What time should I arrive for my spa experience?
Your arrival times are detailed on your confirmation.

What time is my spa experience lunch, brunch, afternoon tea?
Dining times are detailed on your confirmation.

What time is my treatment?
Residents treatment times are detailed on your itinerary confirmed prior to arrival. Spa Day guests treatment times are confirmed on arrival.

What facilities are on the Roof Top Spa?
Click here to explore the Roof Top Spa

Do I have to wear swimwear in the spa?
Swimwear is required.

What length is the swimming pool?
The indoor swimming pool at the spa is 17m.

How deep are the spa pools?
The spa pools are all 1.2m deep.

Do you have lockers?
Yes, lockers are provided for spa day guests.

Do you provide robes and towels?
A robe, flip flops and towel are provided for use during your visit. If you would like a different sized robe or flip flops, you can let us know on the day.

What is the cost to upgrade to the Roof Top Spa?
Hotel residents can upgrade to the Roof Top Spa for £50 per person for two hours and £70 per person for 4 hours, subject to availability.

Is the Roof Top Spa included in our stay?
Guests staying on a spa break, or in a spa room or suite have time included to use the Roof Top Spa based on their experience. All room types have access to the indoor swimming pool, Juniper Log Sauna & Bucket shower and you can upgrade to the Roof Top Spa for a supplement subject to availability.

What time does Retail Therapy open?
Retail Therapy opens 9am to 9.30pm.

Can I use the pool before check-in and after check-out?
Unfortunately this is not possible. If you arrive prior to check-in and are looking for things to do you could explore the grounds, or head over to the TrackMan Driving Range.

How do I enquire about Spa Membership?
Click here to discover more about spa membership.

Can I cancel my Roof Top Spa booking if it is raining?
The Roof Top Spa is open in all weather, so it is not possible to cancel without incurring a cancellation charge.

Can my guest join me on the Roof Top Spa without paying if they just sit/read and don’t use the facilities?
Unfortunately this is not possible.

Is spa access included for guests staying during my wedding?
Wedding guests staying on a spa break, or in a spa room or suite have time included to use the Rood Top Spa based on their experience. All room types have access to the indoor swimming pool, Juniper Log Sauna & Bucket shower and you can upgrade to the Roof Top Spa for a supplement subject to availability.

What temperature is the indoor swimming pool?
30 degrees

What temperature is the spa bath?
36 degrees

What temperature is the hydrotherapy infinity pool?
38 degrees

Can family who are not staying at the hotel join us to swim? 
No, unfortunately only residents and members are able to use splash times.

What facilities can I use being pregnant?
Swimming pool, Foot Spas, Oxygen Room, Sunlight Therapy room, Escape Zone, Tranquillity, Cabana, Experience showers.

Breastfeeding, can my baby come to the spa with me?
We can provide a quiet place for breastfeeding upon request. Children under 16 are not permitted into The Roof Top Spa. 

Weddings and Events

Can you get married in Rudding Park Chapel?
Whilst you are not able to marry in Rudding Park Chapel, it makes the perfect setting for a beautiful wedding blessing.

Do you have a reverend or clergyman you recommend?
Father Ian who conducts many of services and blessings at Rudding Park is a recommended Clergyman. Your event or wedding co-ordinator can pass on his details so you can contact him directly regarding your requirements and his availability.

How many pews are there in Rudding Park Chapel?
There are 28 pews.

How many guests can be seated at a banqueting table?
The maximum would be 12 people.

What is the size of the dancefloor?
6.4m x 5.4m 

What are the measurements of the staircase in Rudding House?
3.81m x 1.98m (to the first bend) Banister is 3.9m x 1.5m

What are the measurements of the Red Carpet?
4.15m x 1.75m

How big is the cake stand and cake table?
The stand is 35.56 cm diameter and the cake table 79.24 x 79.24cm

Can I have private dining but with the Clocktower Brasserie menu?
If you have booked the private room in Clocktower Brasserie of course.  If you are in Rudding House the banqueting menus apply.

Can the fireplaces be lit in the rooms in Rudding House?
Yes.

Can I bring my own decorations?
Yes, if there are any restrictions you will be advised by your event or wedding co-ordinator.

Can we have fireworks?
Yes you can have fireworks before 9pm. We need to put a notice in the local paper and for this there is a £150 charge.

Is there a room hire charge when dining at Rudding House?
No. Room hire is offered on a complimentary basis when taking one of our menus offered to you.

Are we allowed to bring our own Champagne and wine?
Yes, there is a corkage charge of £30 per bottle wine and £42 per bottle Champagne.

Does the menu cost include wine?
No. We have a separate wine list from which you can order.

Golf

Do you have to be a member to play at Rudding Park?
You don't have to be a member - everyone is welcome and you can book tee times for the 18 Hole Hawtree Course, 6 Hole Repton Short Course and Driving Range Bays online.

Do I need a handicap to play at Rudding Park?
No! We welcome all guests and proactively encourage everyone to try golf.

Is it necessary to book a tee time?
We strongly recommend booking in advance. Check availability and book online

How long does it take to play the golf courses?
18 Hole Course takes 4 hour 30 minutes and the Repton 6 Hole Short Course can be played in 45 minutes to an hour.

Can you borrow Clubs?
Of course, we have a selection of Clubs for hire, subject to availability.

Can you hire a buggy?
Yes, you can hire a buggy, subject to availability on the day

Can you take buggies on the Repton Short Course?
No (unless with medical certification).

Can you hire trollies?
Yes, £4.50 for a pull trolley and £14.50 for an electric trolley (subject to no trolley ban being in place on the day you play)

Can my friend/partner accompany me walking or on buggy and not play?
Yes, however please be aware, dogs are strictly prohibited from the course.

When sending through our handicaps, shall we adjust these for slope?
Yes, if possible.

Is there a nine hole option
Not at the moment.

What hours is the Driving Range open?
Open hours for the Driving Range can be found here

How much is a basket of balls at the Driving Range?
50 balls with a bay for 30 minutes £7.50. You can select different quantities of balls check all options and availability online

Is there a dress code on the Hawtree Course and Repton Short Course or Hawtree Course?
Hawtree Course
Golf shoes must be worn on the course. No jeans, collarless t-shirts, rugby, football shirts or training shoes

Repton Short Course:
Trainers can be worn in summer, although in winter months or when wet, footwear/golf shoes with grip must be worn for your safety. Sportswear or casual clothing allowed.

Is there an age limit on the Repton Short Course or Hawtree Course?
There is no restriction, although those under 16 should be accompanied by an adult at all times.

Do you offer lessons to non-members?
Absolutely! The Grooves Golf team of PGA Professionals, based at Rudding Park, offer a wider range of lessons, structured programmes and golf schools for all ages and abilities. To find out more, click here

How do I become a member?
To find out more about our membership options click here

What is the minimum number of players for a golf society?
The minimum number of players for a golf society is nine guests. To explore the various options, click here

What do you require to confirm our group golf booking?
For group golf bookings we require a 50% deposit of the anticipated value, along with acceptance or our golf Ts&Cs.

 

 

 

 

Restaurants

I can't decide where to have dinner Horto Restaurant or Clocktower Brasserie - can you advise?
Of course, both restaurants are fantastic, it depends what you are looking for. As a guide, Horto Restaurant offers contemporary fine dining. Clocktower is a Brasserie style and the menus features a range of classics, sharing platters and seasonal daily specials designed to appeal to all tastes. 

Is there a dress code?
There is no strict dress code, although we recommend smart casual.

Do you cater for special dietary requirements?
Of course. If dining at Horto Restaurant we ask you to advise us of any allergens or special dietary requirements 72 hours prior to ordering

Can I book a table in the conservatory at Clocktower?
You can make a request, however we are unable to guarantee a table in the Conservatory.

Is it possible to book a table in the bar?
It is not possible to reserve tables in the bar - they are on first come first served basis.

Is it possible to book a table on the terrace?
You can make a request, however we are unable to guarantee terrace tables.

Can you organise a cake?
Yes, we would need the request 48 hours prior to arrival.

Do you have a children's menu?
Of course. We love welcoming our younger guests at Clocktower Brasserie.

How much is the Clocktower private dining room to hire?
To find out more about the the private dining room click here

Do you accept Tastecard or Gourmet Society Card?
We no longer accept these cards.

 

 

 

 

 

Luxury Lodges

What is included in my lodge?
All bedding, linen and towels
Crockery and cutlery, cooking utensils
Welcome Tea, coffee, milk 
Cleaning supplies

Do all properties have hot tubs?
Yes!

Where do we check-in
Check-in is at Hotel Reception.

What time is check-in and check-out?
Check-in is from 4pm and check-out prior to 11am.

Can we arrange an early check-in and check-out?
To guarantee early arrival you would need to book the property the night prior. 

Can we arrange a late check-out in advance?
No, but subject to availability we may be able to accommodate your request on the day. 

Is it possible to arrange transport around the resort?
Yes, this can be arranged with Hotel Reception.

Is there a charge for a cot or extra bed to be placed in the room?
There is no charge for a cot. There is a £100 charge for an additional bed, please be aware this is based on a Z Bed.

Does the lodge include a housekeeping service?
No, however it can be requested for a supplement.

Do you offer room service?
No, however there is a takeaway menu

Are we able to arrange an online food delivery?
Yes, of course. Please ensure you will be at the property to receive the delivery.

What is the cost to upgrade to the Roof Top Spa?
Guests can upgrade to the Roof Top Spa for £50 per person for two hours and £70 per person for 4 hours, subject to availability.

Can I take the children swimming?
We have daily splash times in the indoor swimming pool in The Spa at 9.30am - 10.30am and 4.30pm - 6pm. Children under 16 must be accompanied by an adult.
The Deerhouse outdoor heated swimming pool can also be booked online

Can you fish in the lake?
No

How far is it to the airport?
Leeds Bradford Airport is 12 miles away from Rudding Park

Which is the nearest train station to you?
Pannal Railway Station is 2.6 miles and Harrogate Railway Station is 3.5 miles away from Rudding Park.

Do you provide a shuttle service?
Unfortunately not, however, Blueline Taxis are based in Harrogate and can be called on 01423 530830.

Can you recommend a taxi firm?
Blueline Taxis are based in Harrogate and can be called on 01423 530830.  If you’ve not pre-booked, they can usually get a car to Rudding Park in 10 – 15 minutes.

Do you have electric car charging points and is there a cost to use them?
We have a limited number of electric car charging points which are free to use.

Can you recommend a florist?
Yes, Flowers By Colette are based at Rudding Park and would be delighted to help.

Can you recommend a company for balloons?
Party Fever based in Harrogate.

Do you offer a babysitting and baby listening service?
Unfortunately not, however we can recommend A Little Something Extra

Can you recommend some local attractions?
Absolutely! Harrogate's attractions pay tribute to its spa town heritage and beautiful parklands. Nidderdale AONB is within the Harrogate district and just beyond lie the Yorkshire Dales. Whether you're visiting alone, as a couple or with your family, you're sure to find lots to do. Click here to explore.

Can you book the private cinema?
You can pre-book the cinema for £250. Please enquire with the events team.

How many people can you seat in the cinema?
There are 14 seats in the cinema and two bean bags.

What is the history of Rudding Park?
Click here to discover a brief timeline of Rudding Park since the Mackaness family acquired the estate in 1972

How do I redeem my gift voucher?
Click here for a step by step guide on how to redeem a gift voucher.

How do I purchase a gift voucher?
We have an extensive range of gift vouchers available to purchase online. Click here to start browsing.

Do you offer bespoke vouchers?
Unfortunately, we are unable to create bespoke vouchers however we have curated a selection of the most popular vouchers from spa, overnight escapes, dining and golf. We also offer a range of monetary vouchers so the recipient has the flexibility to make their own choice.

What is the Wifi speed?
The Wifi speed is 1mg download or 256k upload