Careers at Rudding Park

Hotel Receptionist

Hotel Receptionist

Job Description

We are looking for an outstanding receptionist to be the first point of contact for guests to our award-winning hotel.

You will be passionate about providing an excellent service, which will include checking guests in on arrival, and taking booking enquiries for other areas of the hotel and spa.

You will have experience of dealing with room reservations and table reservations for our restaurants.

The successful applicant must understand that our service is second to none and therefore they must be able to demonstrate care and empathy.

Ideally you will have experience of working in a 4 star hotel or similar and will have excellent spoken and written English. A knowledge of Harrogate and the surrounding areas is beneficial, as you will deal with queries regarding local attractions and help guests with travel arrangements as necessary.

The role is varied, as no two days are ever the same, therefore it would be ideal for someone who enjoys being hands on and part of a small tight knit and professional team

A typical day would include:

  • Preparing reports for the day
  • Checking people out of the hotel
  • Checking correspondence and allocating rooms to guests
  • Chasing up late checkouts and working through check- ins
  • Handling any queries and complaints

Qualities we are looking for;

  • To provide an efficient and memorable experience during the guest’s stay.
  • Offering a warm welcome at all times in a friendly and professional manner.
  • Providing a friendly phone manner to all external and internal parties.
  • Supporting all departments by communicating in a clear and concise manner.
  • Understanding the purpose of stay for all guests and support them accordingly.
  • Managing any situation or issue in a professional manner.
  • Building your knowledge of all our offerings across the hotel, estate and spa.
  • Under taking basic concierge duties as required – this may include assisting with luggage.
  • Excellent interpersonal skills, including a pleasant telephone manner.
  • Ability to remain calm during difficult situations or in a very busy environment.
  • Good administrative skills and IT literacy.
  • To be discreet, diplomatic, reliable and trustworthy.
  • In addition, key to the role is genuinely caring about the guest experience, a confident telephone manner and excellent numerical and written skills.

The position is full-time working 5 days over 7 per week including some evening and weekend shifts on a rota basis.

Who are we?
We are a leading award-winning luxury resort just on the outskirts of the beautiful town of Harrogate. Our Values of Care, Passion and Quality are evident in everything we do. This starts with our people who join our ever-growing successful team. We have been making magical memories for our guests for almost 50 years having been owned by the same family for all of this time who are constantly reinvesting into Rudding and its people.

We would like you to take a moment to think would you like to be part of this? Would you like to join our team and grow along the way with us? We are creating a legacy, which is putting our town and county on the map.

If you feel that you have what it takes to join our team and are looking for your next career step within a progressive award winning organisation which provides future career opportunities, including training and progression, please send your CV to recruitment@ruddingpark.com

If this is the ideal role for you please do not hesitate in submitting your application as CV's will be reviewed on an ongoing basis and this vacancy may close when we receive sufficient applications. 

Job Types: Full-time, Permanent
Salary: £20,663.00 per year

F&B Managers

F&B Managers

F&B Management Positions All Levels

Salary from £25,000 plus quarterly tronc payments
Full time position.
5 days over 7, 42.5 hours per week.

Due to higher than expected business levels we are currently looking for managers of all levels to join the established Food and Beverage Management team at award-winning Rudding Park Hotel.

Key Responsibilities and Accountabilities:

  • To provide the highest level of service to all guests.
  • Ensure constant training, development and support to your team, to encourage high engagement levels and staff retention.
  • To be aware of all budgets for your department and analyse the results with the Restaurant Manager on a regular basis. 
  • To carry out Duty Management shifts as required.
  • To ensure all points of sale, front and back of house, are accurate and updated regularly.
  • To assist with interviewing, selecting and when necessary disciplining your team.
  • To assist the management team in improving communication throughout the department.
  • To ensure that all feedback is communicated to the management team and that corrective action is taken, where necessary, to ensure no repetition.
  • To be responsible for administration for the department as directed.

Desirable Candidate:

  • Experience at a managerial level in a high volume restaurant
  • Hotel or Resort experience preferred
  • A good understanding, and evidence of success, of leading and developing people effectively

About us

We are a leading award-winning luxury resort on the outskirts of the spa town of Harrogate. Our Values of Care, Passion and Quality are evident in everything we do. This starts with our people who join our ever-growing successful team. We have been making magical memories for our guests for almost 50 years having been owned by the same family for all of this time who are constantly reinvesting into Rudding and its people.

We are creating a legacy, which is putting our town and county on the map. We are an inclusive employer and support our local community. We are proud winners of an industry Catey for accessibility, which shows our ethos of being inclusive to all. 

Rudding Park has strong focus on staff wellness and well -being and has implemented a number of benefits to promote this.

If you are looking for your next career step within a progressive award winning organisation which provides future career opportunities, please send your CV to kate.robey@ruddingpark.com 

Benefits:

  • Company events
  • Free food on duty
  • Employee discount
  • Free or subsidised travel
  • On-site parking
  • Wellness programmes
  • Tronc based tip scheme

 

Housekeeping Room Attendant

Housekeeping Room Attendant

Hours: Up to 37.5 per week
Job Types:
Full-time, Part-time, Permanent
Salary:
£9.35 per hour

Job Description
We are a leading award winning luxury resort just on the outskirts of the beautiful town of Harrogate. We are looking for a housekeeper with excellent attention to detail who takes pride in their work. As our Room Attendant, you will support the team and ensure all guest bedrooms are serviced within allotted timescales. Some of the role requires overseeing laundry, which can be a physical task so we will require someone who is physically fit and able to do some lifting/bending etc.

Your role will also include;
Ensuring that housekeeping areas such as communal corridors and conference rooms are at a high standard of cleanliness. Maintaining high standards of guest, public and back of house rooms.

What is needed?

  • Experience in a similar role is preferred but not essential
  • Good knowledge of housekeeping processes & procedures is desirable
  • Basic English communications skills
  • Organised with an eye for detail
  • Being positive, trustworthy and teamwork focused

Our permanent, full time role is based on a 37.5 hour contract, working on a rota basis 5 days over 7. However, we are also looking for part-time casual room attendants to work on an as business needs basis to cover both day and evening turn-down shifts. Please note hourly rate of pay may vary for casual contracts.

If you feel that you have what it takes to join our hardworking housekeeping team within a progressive award winning privately owned company then we look forward to receiving your application. 

Please send your CV to recruitment@ruddingpark.com and state on your application if you are applying for a full or part time position.

CVs will be reviewed on an ongoing basis and this vacancy may close when we have sufficient applications so please do not hesitate to apply.

Rudding Park has strong focus on staff wellness and well-being and has implemented a number of benefits to promote this.

 

Painter & Decorator

Painter & Decorator

Salary:  A competitive wage above National Minimum Wage depending on your age.
Job Types: Casual contract with possibility of becoming permanent.  Hours 8.00–4.30pm, but ideally you would also need to be flexible to meet the needs of the business.

We are currently looking to strengthen the maintenance team at Rudding Park and employ an experienced painter/decorator. You will maintain and renovate the various areas of Rudding Park including wallpapering, decorating and painting to the highest standards.

Key Responsibilities:

To ensure routine maintenance is carried out at Rudding Park, reporting any damage, wear and tear, ensuring faults are noted and rectified properly

To handle and use equipment and tools in a safe manner at all times and ensure all equipment is stored safely

Ensure proper signage is always used and painting is carried out to a high standard

To report to the Decorating Supervisor and Head of Maintenance any defects

To carry out all duties to maintain Rudding Park standards without impairing guest safety and comfort

To deal with all departments in a polite and courteous manner

Assist in any areas where demand is required and follow instructions and carry out any reasonable request as may be required by the Hotel Management

Be responsible for Health and Safety as an individual and also to work colleagues, customers and the business reporting concerns through the Health and Safety processes and procedures

Ensure Continuous Professional Development of self including attending required training courses and seeking means of developing within the business

Promote continuous improvement in the level of quality and guest care provided by the business and make proposals/suggestions where applicable.

Respect colleagues and the working environment at all times.

Ensure high standards of dress and self-presentation within the working environment

Undertake any other duties commensurate within the position for which you are qualified

Who are we?

We are a leading award winning luxury resort just on the outskirts of the beautiful town of Harrogate. Our Values of Care, Passion and Quality are evident in everything we do. This starts with our people who join our ever-growing successful team. We have been making magical memories for our guests for almost 50 years having been owned by the same family for all of this time who are constantly reinvesting into Rudding and its people.

We would like you to take a moment to think would you like to be part of this? Would you like to join our team and grow along the way with us? We are creating a legacy, which is putting our town and county on the map having won accolades such as large hotel of the year in 2018, best newcomer and 5 bubble luxury within our first year at the good spa guide awards.

We are an inclusive employer and support our local community. We are proud winners of an industry Catey for accessibility, which shows our ethos of being inclusive to all. We have also recently won Independent Hotel of the Year 2019 at the Annual Catey awards in London.

What's needed?

Applicants will have a strong and experienced background in the painting and decorating industry. It would be also be advantageous to hold a City & Guilds Certification or NVQ Level 2.

We are looking for applicants who are driven, able to work with other team members and as an individual, have good communication skills and are presentable. A full driving licence is a bonus. 

Staff Benefits:

A fun, family orientated working environment where no two days are the same!
Quarterly tip payment (paid through Rudding Park tronc system)
Uniform
Meal on duty
Free car parking

If you feel that you have what it takes to join our team and are looking for your next career step within a progressive award winning organisation which provides future career opportunities, including training and progression, please send your CV to recruitment@ruddingpark.com

 

 

 

 

Chef De Partie

Chef De Partie

Salary: £22,000 per year depending on your skills and experience.
Hours: 5 days over 7 

We are looking for a skilled Chef De Partie to join our exceptionally skilled team. To be considered, you will need to have a minimum of 2 years’ experience already working as a CDP, cooking in a kitchen that cares about the food it sends out. Cooking skills are important, but our chefs are also consistent, reliable, willing to learn and adaptable to different ways of working.

If we have given you food for thought and you have an appetite for learning and champion all things food and flavours, this could be your dream role!

Your Role will include…

· Preparation of dishes using the best fresh & local produce.
· Supporting the team working all sections as required
· Taking pride in being responsible for helping to deliver high-quality food for our guests
. Working across all kitchens within the Rudding Park estate, helping you get an understanding of the whole business 

A bit about you…

Ideally, you will have a minimum of 5 years’ experience in a similar role with a broad range of food knowledge and competence.
You should have worked in a busy kitchen and thrive under pressure.
You will be an excellent team player and who can respectfully communicate to the team.
You should possess a lot of stamina/energy to keep up to speed during occasional hectic spells of business.
You should have a desire to aim for high standards.
You should be reliable, hardworking, trustworthy and passionate in your work.

About us

We are a leading award winning luxury resort just on the outskirts of the beautiful town of Harrogate. Our Values of Care, Passion and Quality are evident in everything we do. This starts with our people who join our ever-growing successful team. We have been making magical memories for our guests for almost 50 years having been owned by the same family for all of this time who are constantly reinvesting into Rudding and its people.

We are creating a legacy, which is putting our town and county on the map having won accolades such as large hotel of the year in 2018, best newcomer and 5-bubble luxury within our first year at the good spa guide awards.

We are an inclusive employer and support our local community. We are proud winners of an industry Catey for accessibility, which shows our ethos of being inclusive to all. We have also recently won a Catey award for Best Independent Hotel of the Year 2019.

If you feel that you have what it takes to join our team and are looking for your next career step within a progressive award winning organisation which provides future career opportunities, including training and progression, please send your CV to recruitment@ruddingpark.com

Holiday Park Assistant Manager

Holiday Park Assistant Manager

Job Type: Full-time, Permanent
Salary: £28,000.00-£30,000.00 per year dependant on experience
Schedule: Average 42.5 hours per week, 5 days over 7, on a rota basis. Seasonal hours: 40 hours per week for 6 months, 45 hours per week for 6 months 
Experience: Holiday Park, Commercial and Management: 5 years (Required)

Are you looking to join an award winning business, which prides itself on excellent guest care? If striving to succeed and being part of a leading Holiday Park operation and an ever developing site sounds interesting then read on.

The successful Holiday Park Assistant Manager will support the Holiday Park Manager in leading, managing and being responsible for the day to day operations of running the Holiday Park whilst ensuring the highest level of service to our guests and visitors is provided at all times.

From looking after Self-catering accommodation to Sales, Seasonals and Statics, Lodges and Luxury Lodge owners, Tourers & Camping guests to a busy heated outdoor pool.

The successful candidate will be an enthusiastic team player seeking to join a high performing team and part of the wider Rudding Park Hotel, Golf and Spa community.

Daily responsibilities will include:

  • Deputising for and assisting the Holiday Park Manager as and when required including acting as Duty Manager
  • Managing any customer service issues including complaints which may arise
  • Taking reservations and confirming bookings
  • Managing the seasonal tourer availability and allocation of pitches
  • Managing the activities of the administration office including insurances, IT systems, office supplies, metre readings, brochures, occupancy information, welcome packs and any other relevant tasks
  • Daily banking
  • Managing all site fee bills for all privately owned units and seasonal tourers
  • Managing all gas and electricity accounts
  • Comparing and analysing sales between previous year’s figures and current year’s budget
  • Producing and analysing the forecast revenue reports, daily pick up and monthly forecasts
  • Managing the availability reports and assisting with monthly initiatives to fill unused dates
  • Managing the reservation and booking systems to ensure the highest levels of revenue possible
  • Maintaining databases of Holiday Park guests in line with current legislation
  • Ensuring that all computer systems are operating correctly and are updated as and when required
  • Ensuring that the Duty Manager has received all the necessary information available regarding late arrivals, key collection and messages
  • Managing and supervising employees in accordance with Human Resources Policies and Practices including undertaking performance management reviews and dealing with performance issues where necessary
  • Identifying appropriate training and development courses to meet training needs including statutory requirements
  • Formulating and updating Standard Operating Procedures (SOPs) and ensuring that all staff are aware and trained accordingly
  • Being responsible for Health and Safety as an individual and also to work colleagues, customers and the business reporting concerns through the Health and Safety processes and procedures in line with current legislation
  • Identifying, coordinating and promoting new and innovative opportunities for future developments in agreement with the Holiday Park Manager
  • Ensuring the provision of a quality service and product at all times
  • Maintaining well-kept Holiday Park grounds including cleaning facilities where needed
  • Checking grounds daily and implementing necessary improvements as directed by the Holiday Park Manager
  • Communicating with the Holiday Park Manager to produce high standards throughout
  • Carrying out any day to day maintenance that is required within the grounds
  • Health & Safety – training, monitoring and record keeping
  • Siting caravans
  • Where needed be on call to assist and carry out maintenance and repair out of normal office hours.

If this is the ideal role for you please do not hesitate in submitting your application as CV's will be reviewed on an ongoing basis and this vacancy may close when we receive sufficient applications.

To apply, please send your CV to recruitment@ruddingpark.com