HOW TO REDEEM A VOUCHER

GIFT VOUCHERS FAQS

How do I redeem my voucher online?
Make a booking online as normal, and add your voucher reference ID code in the comments box. Monetary vouchers cannot be redeemed online for hotel or self catering reservations. Please Email reservations@ruddingpark.com with your booking requirements and voucher reference number and a member of the team will check availability for you

Is it possible to buy a monetary voucher for a specific amount? 
A variety of denominations are available; £25, £50, £75, £100 and £250.

Can I pay extra and use the voucher on a weekend?
Yes of course. Please call 01423 844822 and have your voucher reference ID code to hand.

How much is it to add on an overnight stay?
Visit ruddingpark.co.uk to check availability and see the best available rates at the time of booking.

Can I book a Follifoot Wing Room and pay extra to stay in an upgraded room, my voucher is for a Ribston room?
Yes of course, subject to availability. 

Can I use a morning spa voucher for the afternoon spa session or starlight spa session and vice versa?
Are these experiences are the same value we may be able to accommodate your request, subject to availability

Can I use the value of my experience voucher towards something else?
As stated in the terms and conditions, experience vouchers are non-transferable, so valid for that experience only.

Can I book the experience with brunch/afternoon tea/ treatment and pay the additional amount? Yes of course. Please call 01423 844822 so we can advise you of the relevant supplements and make the booking for you. Please have your voucher reference ID code to hand.

Why do you ask for credit card details even though I have a voucher? Will my card still get charged automatically
Credit cards details are for guarantee only. No charges will be taken from your card at the time of booking.  We would only charge the card if additional charges are incurred during your visit

How do I use multiple vouchers on one booking when booking online?
Simply list the voucher reference ID code in the comments box.

I have put my voucher details in so do I need to actually bring a hard copy / digital copy of the voucher with me on arrival for my stay/visit?
Yes, as stated on the terms and conditions you must present the original copy at reception on arrival when redeeming your experience. 

Will I get to use any remaining balance from my monetary voucher on a future visit/stay or do I need to use it in one go?
As stated in the terms and conditions, vouchers may not be exchanged for cash. You would need to use your voucher in one go, but the great thing about monetary vouchers is the flexibility to use them throughout Rudding Park.

From looking at your website I can see the voucher cost more than the price to stay on the night I booked. Will I receive a credit to cover the difference?
Unfortunately not. We have a range of vouchers which are priced according to the degree of flexibility it offers the recipient and the days on which they are valid.  For example, a voucher with the flexibility to stay at the weekend will be more expensive a voucher only valid on a Sunday.  

Whilst we would not be able to offer credit, if the best available rate on your selected date was less than the value of the voucher, we also would not ask you to pay the additional amount if the best available rate was more than the value of the voucher.

Can I get a VAT receipt for a voucher?
We are unable to provide a VAT receipt for a voucher because there is no VAT paid for the voucher at the point of sale; it is paid when the vouchers are redeemed.