FAQs

When is credit added to my account?
Credit is added to your membership account once the final invoice has been settled

How do I know how much credit I’ve earned?
Each month, the nominated main contact will receive a statement showing:

• Credit earned in the previous month
• Credit redeemed
• Total available balance

Your credit balance is also clearly visible on final invoices

How do referral benefits work?
Members receive £100 credit for each successful business referral to the scheme. Referral credit is applied 12 months after the referred business joins Rudding Rewards

Where can I use my credit?
Credit can be redeemed across the resort, including:

• Meetings & events
• Food & drink
• Bedrooms
• Spa
• Golf
• Rudding Park vouchers

Credit can be used as part or full payment, subject to availability

How do I redeem my credit?
Each business has a membership account with a unique member number. Simply quote this number when making a booking and your available credit will be applied to the folio. Use of credit must be authorised by the nominated main account contact.

Can I donate my credit to charity?
Absolutely. If you’d prefer to donate your credit, let us know your chosen charity and we’ll arrange this on your behalf

Do credits expire?
Credit earned during a financial year expires on 31 January following the year end

How are membership levels calculated?
Membership levels are based on your total qualifying spend across the financial year (1 November – 31 October). All qualifying bookings linked to your membership account contribute to your annual total.

When is my membership level confirmed?
Your membership level for the following year is confirmed after the financial year ends, based on your total spend during that period

What happens if my spend increases during the year?
As your spend increases, your progress towards the next membership level is tracked automatically. Any upgraded recognition applies once the annual review is completed

Does my membership level change how much credit I earn?
No, all members earn £1 credit for every £100 of gross spend. Membership levels provide additional benefits, not increased credit

Will I be told if my membership level changes?
Yes, your main account contact will be notified if your membership level changes, along with details of any additional benefits available at that level

Do all bookings count towards membership levels?
Qualifying bookings made directly with us and linked to your membership account count towards your annual spend. Exclusions are outlined in the scheme terms