Upon successful application, spa membership will start from the date agreed and confirmed in writing and you will be entitled to all the rights and privileges designated by the category of membership for which you have been accepted. You will be issued with a personal key providing spa access and the facility to charge items to your account. Terms and Conditions are subject to change at management's discretion.
You must be at least 18 years of age to be a member of The Spa.
The minimum membership term is 12 months.
Joint membership is for two people based at the same postal address.
As a member you agree to comply with the rules of membership which are displayed in The Spa and relate to opening hours, use of the facilities and the conduct of you and any of your guests. We may make reasonable changes to these rules at any time provided we provide advance notice.
All members must complete a PARQ (as detailed in Health & Safety section) prior to using The Spa. By completing the PARQ you warrant to Rudding Park that you have no known condition or are undergoing any treatment that would prevent you from being capable of using The Spa facilities.
Certain types of membership do not allow you to use all of the facilities and services. At our discretion, we may allow you to use services and facilities not included in your type of membership on payment of an additional charge.
All membership benefits are valid throughout the course of the membership period, and are subject to change at the management’s discretion. The value of any membership benefits used may be recovered upon cancellation of membership prior to the membership term. Membership benefits are non-transferable.
SPA MEMBERSHIP FEES
You may freeze your membership for medical reasons at the discretion of the management for up to 3 month’s. You will be required to supply written support from a medical professional and the freeze period may not be for any less than 30 days.
As a minimum, there will be an annual inflationary increase which will be communicated to you in writing giving you prior notice. We shall give a minimum of 60 days’ notice and you may terminate your membership if you do not agree to the changes. This must be done in writing giving us 28 days’ notice.
It is agreed that both parties of a joint membership are jointly and individually responsible and liable for the contract value.
If any part of the monthly subscription, or monies on your account remain unpaid after the due date, you will be in breach of the membership rules and your membership will be cancelled and any outstanding monies due will be recovered.
In the event of any defaulted payments, Rudding Park may disclose personal particulars contained in the membership agreement to a credit reference agency or any other party necessary in obtaining settlement of arrears.
CANCELLATION OF SPA MEMBERSHIP
We may cancel membership of any Member in the event they commit a serious breach of the membership agreement. Any refunds owed will be at the absolute discretion of the management.
You may terminate your membership, after the minimum 12 month term, and requests must be in writing giving us 28 days’ notice.
The joining fee is non-refundable, in the event of membership cancellation, joining fees will become payable should the membership be re-instated at a later date.
Member discounts may not be used on their guest’s treatments or retail purchases during their visit to the spa or upon booking. All guests must be accompanied by the member at all times when using a complimentary or chargeable guest pass.
All benefits and discounts are subject to terms and conditions which may be changed at the discretion of the Management, the membership must be live and payments up to date at the point of benefit’s being issued to qualify.
Members may bring additional guest/s to The Spa for a fee of £50 per person. The guest registration form must be completed per individual and payment of the appropriate fee made on each visit. The maximum group size per membership on each visit must not exceed 5 – this is inclusive of the member/s. Guest passes are based on 4 hour access.
ROOF TOP SPA GARDEN
In the event of extreme inclement weather it may be necessary, for the health and safety of members and guests, to close the spa garden and hydrotherapy pool
Only food and drink served by Rudding Park are to be consumed in The Spa.
INDOOR SWIMMING POOL & HYDROTHERAPY POOL
The swimming pool and hydrotherapy pools are unsupervised – members are advised to exercise extreme caution when using the facilities and swim at their own risk.
Guests under 16 years of age are permitted to use the indoor swimming pool at the designated family swim times, when accompanied by an adult who shall be responsible for that person’s conduct at all times. Those under the age of 16 are not permitted to use the thermal experiences or the hydrotherapy pool.
Members' children swimming sessions are chargeable at £10 per child and are available between 9.30-10.30am and 16.30-6pm daily. (from 1 January family swim will be 9.30am - 10.30am and 4pm to 5pm).
Any member requiring the use of the pool hoist to gain access to the pools, should advise the Receptionist on arrival to ensure the hoist is set up in good time whilst you are changing.
Only plastic cups may be taken pool side or any wet area.
For the health and hygiene of everyone in the pool, babies must wear suitable swimming nappies.
Parts of the indoor swimming pool can be sectioned off and used for swimming lessons as and when these are scheduled in.
All members must complete a PARQ (as detailed in Health & Safety section) prior to using the gym or attending fitness classes. By completing the PARQ you warrant to Rudding Park that you have no known condition or are undergoing any treatment that would prevent you from being capable of physical exercise.
The Studio classes’ timetable is subject to change and is dependent on interest of the classes throughout the month.
HOURS OF OPENING
The normal hours of operation are advertised within the Spa. These hours may be lengthened or shortened at the entire discretion of the management with or without prior notice to members. Whenever possible reasonable notice of such changes will be given. Last entry to the spa is 45 minutes prior to close.
At certain times facilities may not be available at the discretion of the Management.
For the benefit and peaceful enjoyment of the spa by all users, we request mobile phones and devices are turned to silent when entering The Spa. Mobile devices, and cameras may not be used in changing rooms under any circumstances. We request all members and guests respect people’s privacy.
Smoking (including the use of e-cigarettes) is only permitted in the designated smoking area and is not permitted at the Spa Entrance, Swimming Pool or Restaurant Terraces or on the Roof Top Spa Garden.
HEALTH & SAFETY
All members and their guests are required to follow the health and safety rules for all facilities.
Those suffering from cardiopathy, internal inflammation, infectious diseases, epilepsy or people who have a pace-maker are advised not to use the sauna/thermal experiences. The thermal experiences should not be used under the influence of drugs or excess alcohol or during pregnancy.
Rudding Park reserves the right to refuse admission to any guest and entry will be refused to anyone under the influence of drugs or alcohol.
Only Guide or Alert dogs are permitted inside the Spa.
By completing the PARQ you warrant to Rudding Park that you have no known condition or are undergoing any treatment that would prevent you from being capable of physical exercise. Rudding Park is not responsible for any personal injury, illness or death suffered by a member or guest arising from their decision to participate in any form of physical activity. We recommend consulting a General Practitioner prior to partaking in any physical exercise.
In the event of extreme inclement weather it may be necessary, for the health and safety of members and guests, to close the Roof Top Spa Garden.
Swimwear must be worn within The Spa at all times. Robes are provided where required for use in The Spa.
Sportswear and robes may be worn in Horto Restaurant until 6pm.
LOCKERS AND VALUABLES
Lockers are provided for use by members and guests during their visit to The Spa.
Lockers may not be kept for personal use. Any property left overnight will be removed and kept in lost property for 30 days.
All valuables are left at the owners’ risk and The Spa will not be held responsible for any loss or damage.
CCTV is in operation in the public areas of the spa and video recordings may be made for safety and security reasons. Only Rudding Park has viewing access to any CCTV recordings.
Rudding Park reserves the right to withdraw all or some of the facilities when required to carry out essential maintenance work. Facilities may be closed for maintenance, replacement, cleaning and emergencies without notice or compensation.
DATA PROTECTION ACT
We take the privacy of our members very seriously. If you have any requests concerning your personal information or any queries in regards to our processing, please contact the Spa Manager. The statements below explain how we use your personal information.
- i. Information collected: We collect personal information from you through the membership form and your use of our facilities. The information we collect may relate to your physical health or condition.
- ii. Use of your information: We use your personal information for the purposes of providing and personalising our membership services and may contact you from time to time informing you of related services or products. If you do not wish to receive such information you should instruct the Spa Manager accordingly, in writing. We may also contact you if you have not recently attended the facilities to offer encouragement or seek information for the reasons for your recent absence. Again if you do not wish to be contacted in this way please instruct the Spa Manger in writing.