Privacy & Cookies

PRIVACY POLICY

Rudding Park Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide personal information you can be assured it will only be used in accordance with this privacy policy. From time to time, Rudding Park Ltd may change this policy by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective 26 March and has taken the General Data Protection Legislation into account.

WHAT ARE YOU DOING WITH MY DATA?
Our mission statement is care, passion, quality and we aim to surprise and delight our guests and exceed their expectations – this is at the heart of what we do and why guests choose Rudding Park. We use your data to ensure you have you have a positive experience each time you interact with Rudding Park. That includes doing things like:

  • Dealing with any requests you make
  • Confirming your booking details
  • Following up to ensure everything was as per your requirements
  • Notifying you about new offers or facilities and services
  • Getting in touch to advise you of a change to our policies or issues with a service/facility
  • We also use it for business, regulatory and legal purposes, like health and safety (e.g. Registration forms so we can account for guests in the hotel)

What we collect
We may collect the following information:

  • name
  • job title
  • birthdays
  • contact information including email address
  • demographic information such as post code
  • your preferences and interests
  • allergy information for guests dining with us
  • health considerations for guests using The Spa/Gym

Why we collect the information
Your information helps us understand your needs:

  • It helps us provide you with a better service
  • It helps us improve our products and services
  • To improve our products and services.
  • It means we can keep you up to date with regards to new products, special offers of information using the email address you have provided.
  • It means we can contact you by email, phone, or mail.

Can I decide what I receive or how we contact you?
Yes.  Guests and email subscribers can visit the preference centre using a link on all emails to:

  • select their areas of interests
  • select their preferred method of communication

Can I delete my data?
Yes.  You can request we delete any information we hold on your at any time.  Please write to Rudding Park Data Protection Office, Rudding Park, Folifoot, Harrogate HG3 1JH providing two copies of your ID e.g.

  • Passport
  • Driving licence
  • Birth certificate
  • Utility bill (from the last three months)
  • Current vehicle registration document
  • Bank statement (from the last three months)
  • Rent book (from the last three months)

Bear in mind if you request we delete data from Rudding Park it will mean that we have to ask for your information each time you may a booking.

Do you share my data with other organisations?
No. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. 

We use third parties platforms to provide certain services e.g. online bookings, online gift vouchers.   All partners are selected on the basis they are compliant with current legislation and do not sell, distribute or lease your personal information.

How can I see what data you have about me?
To request a copy of your data and have any mistakes corrected please write to Rudding Park Data Protection Office, Rudding Park, Folifoot, Harrogate HG3 1JH or mail your request to: gdpr@ruddingpark.com providing two copies of your ID from the list below;

  • Passport
  • Driving licence
  • Birth certificate
  • Utility bill (from the last three months)
  • Current vehicle registration document
  • Bank statement (from the last three months)
  • Rent book (from the last three months)

Rudding Park website security
We are committed to ensuring your information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should not that we do not have any control over that other website.  Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy.  You should exercise caution and look at the privacy policy applicable to the website in question.

 

COOKIES


As part of the European Union privacy protection laws we are required to inform you when we use tracking features called 'cookies'.
How we use Cookies
Cookies are tiny, harmless text files sent to your computer or mobile when you visit a website.
Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience.
We don't use cookies to track individuals or store sensitive information such as your name, address or credit card details.
Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

What to do if you do not consent to us using cookies
If you do not consent to us using cookies you can restrict or delete them from your browser. To help you change your browsers cookie preferences we have collated some instructions for the most popular browsers.

Click here for details of how to change your privacy preferences.

Please note if cookies are disabled the online browsing experience "may" be limited.

What cookies do we use?
Cookie Type and what we use them for

_utma
This cookie is what's called a "persistent" cookie, and keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.

_utmb
Records when a visitor enters a site, and expires at the end of the session.

_utmc
Records when a visitor leaves a site. It expires after 30 minutes if there is no activity.

_utmz
Keeps track of where the visitor came from, search criteria, and geographic region they came from. It expires in 6 months.

ASP.NET_SessionId
Our website uses ASP.NET session cookies which ensure you are remembered as you move between pages. Without a session cookie features such as booking engines and shops would not work.
Used only when transmitting HTTP (or HTTPS) requests these cookies restrict access from other, non-HTTP APIs (such as JavaScript). This restriction mitigates but does not eliminate the threat of session cookie theft.

Path to Compliance
The information on this page is part of the action we are currently taking as we work towards higher levels of compliance. It is our policy to continually improve our privacy levels and will post updates on this page.

Further information
If you'd like to learn more about cookies and the EU Directive here are some useful links:

https://ico.org.uk/
www.aboutcookies.org
www.allaboutcookies.org

Please note that we can't be responsible for the content or views expressed in these external websites.

Book Now I would like to:

Contact us or call on 01423 871350

Contact us or call on 01423 871350

Contact us or call on 01423 871350

Contact us or call on 01423 871350

Book Now I would like to:

Contact us or call on 01423 871350

Contact us or call on 01423 871350

Contact us or call on 01423 871350

Contact us or call on 01423 871350