PRE-AUTHORISATION NOTICE - IMPORTANT INFORMATION REGARDING YOUR CREDIT/DEBIT CARD
Rudding Park Hotel requires ‘all’ guests to provide a valid credit or debit card on check- in. The hotel will pre-authorise your card for any additional charges which you may incur during your stay with us. Payment can still be made in CASH on check-out for any charges if incurred.
A ‘pre-authorisation’ is not a charge. The guests’ issuing bank/credit card company holds the pre-authorised amount temporarily from the available balance of the card holder’s account for the hotel to use.
Pre-authorisation is a common process followed within hotels in the UK at check-in. The way it works is that a pre-authorisation request is made by the hotel’s card terminal to the card holders’ bank, your bank/credit card company authorises the funds and sends an authorisation code to the hotel. This confirms the availability of the requested funds in the card holder’s account to cover charges in the hotel (if any).
This authorisation code is expected to be used when the transaction is about to complete (that is on check-out). If the authorisation code given by your bank/credit card company is not used by the hotel, this means that your account had no incidental charges during the stay OR the hotel has secured funds through other means (Cash or another card) and has had no need to use those blocked funds OR does not wish to proceed with the transaction due to other reasons.
If on check out, a guest decides to pay using Cash or with an alternative credit/debit card (different to the one provided on arrival); the amount taken from the first credit/debit card normally takes 5-7 working days to be released back to your card by your own issuing bank or credit card company. Some issuing banks and building societies may take longer specially for cards issued outside of the United Kingdom.
If you have any queries or problems regarding the pre-authorisation after check out please contact your issuing bank/credit card company. Rudding Park hotel accepts no responsibility for any bank or credit card charges should your account become overdrawn as a result of this.
OPTIONAL SERVICE CHARGE
What is the ‘optional service charge’ on my bill?
The optional service charge is a payment which recognises and rewards all employees who deliver outstanding guest service. The optional service charge is 3% on accommodation and 10% on food and drink.
Can it be removed from my bill?
Of course. We will remove it immediately.
Why have you introduced this optional service charge?
We believe the whole team, regardless of their role, are involved in delivering outstanding guest service so it is fair to reward everyone.
Who receives the optional service charge?
All members of the Rudding Park team.
Can I still give a cash tip?
You are welcome to do so and this will also be shared amongst the Rudding Park team.
The term " Rudding Park Ltd" or "us" or "we" refers to the owner of the website whose registered office is Rudding Park, Follifoot, Harrogate HG3 1JH. The term "you" refers to the user or viewer of our website.
All prices listed on this website are inclusive of VAT at 20%.
The content of the pages of this website is for your general information and use only.It is subject to change without notice.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure any products, services or information available through this website meet your specific requirements.
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Offers Terms & Conditions
All offers are subject to availability and cannot be used in conjunction with any other offer. Terms and conditions are subject to change. All offers are correct at time of publication, refer to the current rates valid and are for new bookings only. Pre-booking is essential. Offers cannot be applied to gift vouchers or special/public events unless otherwise stated.
In addition, the following apply:
Accommodation Offers: All dates offered are subject to availability and can change on a daily basis. Offers will be based on double or twin occupancy in a Ribston Wing Room unless otherwise stated. Bookings can only be made directly with the hotel unless otherwise stated. The offer rate quoted is an advance purchase rate and is paid in full at time of booking. No refunds, changes or transfers will be made. Any offer including dinner is based on a £43 allowance per person.
Non Residential Clocktower Offers: Apply to non residents only. Offers relate to food only and for guests choosing three or more courses unless otherwise stated. Dinner reservations start from 6.30pm.
Non Residential Horto Offers: Apply to non residents only. Offers relate to food only. Reservations start from 7pm. Parties of 4 or more will be required to give credit card details to secure their booking and will forfeit 100% of the booking if cancelled less than 48 hours prior.
Non Residential Golf Offers: Tee times must be booked in advance unless otherwise stated.
Full terms and conditions for Conferences, Private Events and Weddings can be discussed with your Event Co-ordinator and issued on confirmation of the event.