PRIVACY POLICY

Rudding Park Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide personal information you can be assured it will only be used in accordance with this privacy policy

From time to time, Rudding Park Ltd may change this policy by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy has taken the General Data Protection Legislation into account.

What are you doing with my data?

Our mission statement is care, passion, quality and we aim to surprise and delight our guests and exceed their expectations – this is at the heart of what we do and why guests choose Rudding Park and keep coming back.

We use your data to ensure you have you have a positive experience each time you interact with Rudding Park. 

That includes doing things like:

  • Dealing with any requests you make (data necessary for legitimate interests)
  • Confirming your booking details (data necessary for legitimate interests)
  • Following up to ensure everything was as per your requirements (data necessary for legitimate interests)
  • Notifying you about new offers or facilities and services (data necessary for legitimate interests)
  • Getting in touch to advise you of a change to our policies or issues with a service/facility (data necessary for legitimate interests/compliance with legal obligation)
  • We also use it for business, regulatory and legal purposes, like health and safety, e.g. Registration forms so we can account for guests in the hotel (data necessary for compliance with legal obligation)

 

What we collect

We may collect the following information:

  • name
  • job title
  • birthdays
  • contact information including email address
  • demographic information such as post code
  • your preferences and interests
  • allergy information for guests dining with us
  • health considerations for guests using The Spa/Gym

Why we collect the information

Your information helps us understand your needs

  • It helps us provide you with a better service
  • It helps us improve our products and services
  • It means we can keep you up to date with regards to new products, special offers of information using the email address you have provided.
  • It means we can contact you by email, phone, or mail.

Can I decide what I receive or how you contact me?

Yes.  Guests, members and email subscribers can visit the preference centre using a link on all emails to:

  • select their areas of interests
  • select their preferred method of communication

Can I delete my data?

Yes.  You can request we delete any information we hold on your at any time.  Please write to Rudding Park Data Protection Office, Rudding Park, Follifoot, Harrogate HG3 1JH providing two copies of your ID e.g.

  • Passport
  • Driving licence
  • Birth certificate
  • Utility bill (from the last three months)
  • Current vehicle registration document
  • Bank statement (from the last three months)
  • Rent book (from the last three months)

Bear in mind if you request to delete data from Rudding Park it will mean that we have to ask for your information each time you may a booking.

Do you share my data with other organisations?

No. We will not sell, distribute or lease your personal information to third parties unless we are required to by law. 

We use third parties platforms to provide certain services e.g. online bookings, online gift vouchers.   All partners are selected on the basis they are compliant with current legislation and do not sell, distribute or lease your personal information.

Rudding Park Golf
Occasionally Rudding Park Golf Members ask for the contact details of other golf members to arrange matches.  In light of this new data protection legislation, members have been asked to advise the membership office if they are not happy for us to give out your contact details should we receive such as request. Email membershipgolf@ruddingpark.com 

How can I see what data you have about me?

To request a copy of your data and have any mistakes corrected please write to Rudding Park Data Protection Office, Rudding Park, Follifoot, Harrogate HG3 1JH or email your request to: gdpr@ruddingpark.com providing two copies of your ID from the list below;

  • Passport
  • Driving licence
  • Birth certificate
  • Utility bill (from the last three months)
  • Current vehicle registration document
  • Bank statement (from the last three months)
  • Rent book (from the last three months)

Is the Rudding Park website secure?

We are committed to ensuring your information is secure on the Rudding Park website.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should not that we do not have any control over that other website.  Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy.  You should exercise caution and look at the privacy policy applicable to the website in question.

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Contact us or call on 01423 871350

Contact us or call on 01423 871350

Contact us or call on 01423 871350